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FAQs
Frequently Asked Questions
Answers to common questions about our services and process.
What services do you offer?
We provide ongoing software support, education & training, and technology advisory. That includes day-to-day help with your tools, one-time projects like data migration and backups, and higher-level guidance on which systems to use and how to roll them out across your team.
How is this different than hiring an IT company?
Traditional IT companies focus on servers, networks, and infrastructure. We focus on the people using the computers—helping your team with everyday software issues, workflows, and learning. We can work alongside your existing IT provider, or be your “personal tech expert” if you don’t have one.
What types of software and tools do you support?
We support the tools most offices run on: Microsoft 365, Google Workspace, Windows and macOS, Zoom, Teams, Slack, popular CRMs and project management tools, accounting platforms like QuickBooks, cloud storage (Drive, OneDrive, Dropbox, Box), password managers, MFA apps, and modern AI tools such as ChatGPT and Microsoft Copilot.
What trainings do you offer?
We run virtual and in-person workshops tailored to your team—covering topics like “Intro to AI for Business,” phishing and cybersecurity basics, mastering Excel or Sheets, Google/Microsoft productivity tips, and tool-specific deep dives. Subscribers also get access to ongoing education sessions throughout the year.
Can you help our team learn AI tools like ChatGPT or Microsoft Copilot?
Yes. We help you pick the right AI tools, set basic guidelines for safe use, and train your team on practical, real-world workflows. That includes examples, prompt templates, and follow-up support so people actually use AI in their day-to-day work.
How does pricing work?
We charge a simple monthly subscription based on the size of your organization, so your whole office is covered—no per-ticket or surprise fees. Advisory services, data backups, and larger projects like migrations are available as add-ons, quoted up front so you always know what you’re paying.
What services do you offer?
We provide ongoing software support, education & training, and technology advisory. That includes day-to-day help with your tools, one-time projects like data migration and backups, and higher-level guidance on which systems to use and how to roll them out across your team.
How is this different than hiring an IT company?
Traditional IT companies focus on servers, networks, and infrastructure. We focus on the people using the computers—helping your team with everyday software issues, workflows, and learning. We can work alongside your existing IT provider, or be your “personal tech expert” if you don’t have one.
What types of software and tools do you support?
We support the tools most offices run on: Microsoft 365, Google Workspace, Windows and macOS, Zoom, Teams, Slack, popular CRMs and project management tools, accounting platforms like QuickBooks, cloud storage (Drive, OneDrive, Dropbox, Box), password managers, MFA apps, and modern AI tools such as ChatGPT and Microsoft Copilot.
What trainings do you offer?
We run virtual and in-person workshops tailored to your team—covering topics like “Intro to AI for Business,” phishing and cybersecurity basics, mastering Excel or Sheets, Google/Microsoft productivity tips, and tool-specific deep dives. Subscribers also get access to ongoing education sessions throughout the year.
Can you help our team learn AI tools like ChatGPT or Microsoft Copilot?
Yes. We help you pick the right AI tools, set basic guidelines for safe use, and train your team on practical, real-world workflows. That includes examples, prompt templates, and follow-up support so people actually use AI in their day-to-day work.
How does pricing work?
We charge a simple monthly subscription based on the size of your organization, so your whole office is covered—no per-ticket or surprise fees. Advisory services, data backups, and larger projects like migrations are available as add-ons, quoted up front so you always know what you’re paying.
What services do you offer?
We provide ongoing software support, education & training, and technology advisory. That includes day-to-day help with your tools, one-time projects like data migration and backups, and higher-level guidance on which systems to use and how to roll them out across your team.
How is this different than hiring an IT company?
Traditional IT companies focus on servers, networks, and infrastructure. We focus on the people using the computers—helping your team with everyday software issues, workflows, and learning. We can work alongside your existing IT provider, or be your “personal tech expert” if you don’t have one.
What types of software and tools do you support?
We support the tools most offices run on: Microsoft 365, Google Workspace, Windows and macOS, Zoom, Teams, Slack, popular CRMs and project management tools, accounting platforms like QuickBooks, cloud storage (Drive, OneDrive, Dropbox, Box), password managers, MFA apps, and modern AI tools such as ChatGPT and Microsoft Copilot.
What trainings do you offer?
We run virtual and in-person workshops tailored to your team—covering topics like “Intro to AI for Business,” phishing and cybersecurity basics, mastering Excel or Sheets, Google/Microsoft productivity tips, and tool-specific deep dives. Subscribers also get access to ongoing education sessions throughout the year.
Can you help our team learn AI tools like ChatGPT or Microsoft Copilot?
Yes. We help you pick the right AI tools, set basic guidelines for safe use, and train your team on practical, real-world workflows. That includes examples, prompt templates, and follow-up support so people actually use AI in their day-to-day work.
How does pricing work?
We charge a simple monthly subscription based on the size of your organization, so your whole office is covered—no per-ticket or surprise fees. Advisory services, data backups, and larger projects like migrations are available as add-ons, quoted up front so you always know what you’re paying.